1. Acceptance
- Use of the website implies full and unrestricted acceptance of these Terms.
- If the user does not agree, they must immediately discontinue use of the platform.
2. Legal Capacity
- By using the website, the user declares that they have the legal capacity to contract.
- Minors may only use the platform with the authorization and supervision of their legal guardians.
3. Registration
- Registration must be completed with true, complete, and up-to-date information.
- The user is fully responsible for the data provided.
- Amazônia Mystica is not responsible for damages resulting from false, incorrect, or outdated information.
4. Account and Security
- The login and password are for personal and non-transferable use.
- The user is responsible for maintaining the confidentiality of their credentials.
- Any activity performed on the account will be considered the responsibility of the account holder.
5. Proper Use of the Platform
Users are prohibited from:
- Using the site for illicit purposes
- Committing fraud or attempting fraud
- Violating the rights of third parties
- Interfering with the operation of the site
- Using reverse engineering, copying, or improperly exploiting the platform
- Violation of these rules may result in suspension or cancellation of access without prior notice.
6. Products and Characteristics
Product information is presented with the greatest possible accuracy. Because they are natural and handcrafted products, variations in:
- Color
- Shape
- Aroma
- Texture may occur. Such variations do not constitute a defect.
7. Prices and Availability
- Prices displayed may be changed at any time.
- Product availability is subject to stock.
- In case of unavailability after purchase, the customer will be notified for:
- Refund
- Exchange
- Credit for future use
8. Payments
- Payments are processed by secure third-party platforms.
- Amazônia Mystica does not store bank or credit card data.
- Order confirmation depends on payment approval.
9. Order Cancellation
Amazônia Mystica reserves the right to cancel orders in case of:
- Suspected fraud
- Obvious pricing error
- Registration inconsistency
- Logistical impossibility
- In these cases, the customer will be notified and reimbursed according to the payment method used.
10. Delivery
- Shipping conditions and deadlines are detailed in the Delivery Policy.
- The customer is responsible for providing a correct and complete address.
11. Right of Withdrawal
- The customer may withdraw from the purchase within 7 calendar days of receipt, according to the Consumer Protection Code.
- The product must be unused and in perfect condition.
12. Intellectual Property
- All website content is protected by copyright and intellectual property rights.
- Unauthorized reproduction, distribution, or use of any content is prohibited.
13. Limitation of Liability
Amazônia Mystica is not responsible for:
- External technical failures
- Temporary website interruptions
- Problems caused by viruses or external attacks
- Use of the platform is at the user's own risk.
14. Communications
- Official communications will occur via email or channels indicated on the website.
- The user is responsible for keeping their contact information updated.
15. Changes to the Terms
- These Terms may be changed at any time.
- Changes take effect upon publication on the website.
16. Legislation and Jurisdiction
- These Terms are governed by Brazilian law.
The competent court will be that of the consumer's domicile, according to applicable legislation.