The Amazônia Mystica online store was created to offer a safe, transparent experience aligned with the values of authenticity, socio-environmental responsibility, and respect for the consumer. By accessing, browsing, or making purchases on this website, the user declares to be aware of and in agreement with the terms established herein.
These Terms and Conditions regulate the use of the platform, the commercial relationship between Amazônia Mystica and its customers, as well as the rights, duties, and responsibilities of the parties involved. Use of the online store implies full acceptance of these rules, which aim to guarantee clarity, legal security, and good faith in commercial relations.
Online Store Guidelines
1. Acceptance of Terms
- By accessing the website or making a purchase, the user fully agrees to this Policy.
- If you do not agree, it is recommended that you do not use the online store's services.
2. User Registration
- To make purchases, the user must provide true, complete, and up-to-date information.
- The customer is responsible for the accuracy of the information provided.
- Amazônia Mystica is not responsible for losses resulting from incorrect or incomplete information.
3. Platform Use
The online store must be used exclusively for lawful purposes.
It is prohibited to:
- Use the site for fraudulent practices
- Violate the rights of third parties
- Attempt to access restricted areas or internal systems
- Any misuse may result in the user's access being blocked.
4. Products and Information
The products sold are described as accurately as possible.
Because they are, in many cases, natural and handcrafted products, the following may occur:
- Small variations in color, shape, texture, or aroma
- These variations do not constitute a defect, but rather the authenticity of the handcrafted process.
5. Prices and Payments
- The prices shown are subject to change without notice.
- The valid price will always be the one displayed at the time of purchase completion.
- Payments are processed by secure external platforms; Amazônia Mystica does not store sensitive data.
6. Order Confirmation
The purchase will only be confirmed after:
- Payment approval
- Validation of provided information
- Amazônia Mystica reserves the right to cancel orders in case of:
- Suspected fraud
- Obvious pricing error
- Inconsistency in registration data
7. Right of Withdrawal
According to the Consumer Protection Code, the customer may withdraw from the purchase within 7 calendar days after receiving the product.
The product must be:
- Unused
- In its original packaging
- Return costs will follow the rules informed in the customer service process.
8. Intellectual Property
All website content, including:
- Texts
- Images
- Trademarks
- Logos
- Visual and narrative concepts is the property of Amazônia Mystica or used with authorization.
- Reproduction, copying or use without express authorization is prohibited.
9. Limitation of Liability
Amazônia Mystica is not responsible for:
- Temporary website interruptions
- External technical failures
- Viruses or problems arising from the user's device
- Use of the platform is at the user's own risk.
10. Communication
- All official communication will occur through the channels indicated on the website.
- It is the client's responsibility to monitor emails and notifications related to orders.
11. Changes to the Terms
- These Terms may be updated at any time.
- Periodic reading is recommended.
- Changes become effective upon publication on the website.
12. Applicable Law
- This document is governed by the laws of the Federative Republic of Brazil.
- Any disputes will be resolved in the court of the consumer's domicile, in accordance with current legislation.