Amazônia Mystica works with products of Amazonian origin, many of them handcrafted, natural, and manufactured on a small scale, respecting nature's cycles, manual processes, and quality criteria. For this reason, shipping and delivery times consider not only transportation logistics but also the time required for preparation, sorting, checking, packaging, and finalization of each order.
Our commitment is to ensure that each product reaches the customer in perfect condition, preserving its physical, symbolic, and energetic integrity. To this end, we work with reliable logistics partners, observing best practices in shipping, tracking, and communication.
Delivery Policy Guidelines
1. Coverage
Deliveries are made throughout the national territory.
International deliveries may be made depending on logistical availability, the legislation of the destination country, and the nature of the product.
2. Order Processing
The order is processed only after payment confirmation. Handcrafted or personalized products may require additional production time, which will be informed to the customer beforehand.
3. Delivery Times
The total delivery time consists of:
- Order preparation time
- Shipping time by carrier or postal service
- Delivery times are estimates and may vary due to external factors.
4. Shipping Methods
- Postal Service (PAC, SEDEX or current modalities)
- Private carriers
- International services, when applicable
5. Shipping Costs
Shipping costs are automatically calculated at the time of purchase.
The calculation considers:
- Delivery address
- Weight and volume of the order
- Shipping method chosen
6. Tracking
After shipment, the customer will receive a tracking code to monitor the order.
7. Responsibilities and Limitations
Amazônia Mystica is not responsible for delays resulting from:
- Strikes
- Weather conditions
- Customs inspections
- Incorrect information provided by the customer
- Incorrect address or absence at the location may result in return and new shipping costs.
8. Damages and Incidents
In case of a damaged product, the customer must report it within 48 hours of receipt, sending photographic evidence. Cases will be analyzed individually for appropriate resolution.